In the room, by the provider
Your skin will be ready for the next one in about [weeks] weeks. That's around [date]. I have [day] at [time], same as today. Shall I hold it for you?
What to say
How to get clients to rebook.
Ask in the room, name a date and assume yes. "When would you like to come back?" gets "I'll call you". "Your next one is due around the 14th. I have Thursday at 4. Shall I hold it?" gets a booking.
10:15 AM
Glow Aesthetics
Text message
Two days after a client said "I'll call you"
Hi Tara, it's Glow Aesthetics. You mentioned you'd book your next facial once you'd checked your calendar. Mia has Thursday the 14th at 4:00 PM. Want me to hold it? Reply STOP to opt out.
Oh yes, thank you for the nudge
Copy and adapt
Wording you can use today.
Replace the parts in [brackets] with your own details.
At the desk
[Provider] would like to see you again around [date]. I have [time 1] or [time 2]. Which is better? You can always move it.
For "I'll call you"
Hi [Name], it's [Clinic]. You mentioned you'd book your next [treatment] once you'd checked your calendar. [Provider] has [day] at [time]. Want me to hold it? Reply STOP to opt out.
Do
- Have the provider name the timing. It carries more weight than the desk.
- Offer two specific times.
- Say she can move it. It removes the reason to wait.
Don't
- Don't ask an open question. It invites "I'll let you know".
- Don't rebook at the door while she is finding her keys.
- Don't leave "I'll call you" as the last word. Follow up in two days.
Or let Bella do it
How Bella handles this for you.
Bella knows each treatment's rhythm and each client's last visit. When someone leaves without rebooking, she checks in at the right time with their own provider's openings, and every client who comes back is counted in your dashboard.
Questions owners ask
What is a good rebooking rate?
It varies by treatment, so compare yourself with last quarter. The number to watch is how many clients leave with their next visit already in the calendar.
Who should ask, the provider or the front desk?
The provider sets the timing in the room. The desk books it. When the desk asks cold, it sounds like a sales question.
More from the library
Other moments at the front desk.
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Your next bookings are already in your client list.
Book a meeting and we'll show you how Bella brings them back.