An empty chair costs a provider's hour. A reminder the day before, with a way to confirm or move the appointment in one reply, keeps the day full and the front desk off the phone.
Call 1-844-792-3552 and interview her like you would a front desk hire.
Bella texts each client a reminder the day before her appointment, with the treatment, the provider and the time, and a quick reply to confirm. If a client needs to move the appointment, she can reschedule in the same thread. Reminders are included when Bella runs your appointment book.
Each reminder has what a client needs and nothing she doesn't.
A client who can't make it replies and Bella offers other openings with the same provider. She moves the booking in your calendar and confirms. Your front desk sees the new time and doesn't have to chase anyone.
When a new client books, Bella texts your intake form so the paperwork is done before she arrives. The first visit starts on time instead of with a clipboard.
If your clinic has a cancellation policy, Bella states it as you wrote it when a client asks about moving or cancelling. For wording ideas to use in your own messages, see the front desk library.
Reminders come from the appointment book. When Bella runs yours, she sends them. If you keep your own booking software, it keeps sending its own reminders and Bella doesn't send a second set, so nobody gets texted twice.
Example conversations. Names are made up.
Booked by Bella, by your team or online.
With the treatment, provider and time.
To confirm, or to move it.
In the same thread.
Changes are made for you.
Reminders depend on the appointment book, so they come with the build where Bella runs your book. We don't publish a no-show reduction figure, because we haven't measured one that we can stand behind yet.
It is a set of automatic texts that remind clients of upcoming visits and let them confirm or reschedule. Bella sends them the day before, from your clinic's number.
The day before the appointment, with the treatment, provider and time.
Yes. They reply and Bella offers other openings with the same provider, then moves the appointment and confirms.
No. If you keep your software, it keeps sending its own reminders and Bella doesn't send a second set.
Reminders help clients remember and make rescheduling easy. We don't promise a number, because every clinic is different.
In the front desk library, which has reminder, cancellation and no-show texts to copy.
Call and interview her the way you'd interview a front desk hire. Ask how she handles an after-hours caller, a price question or a reschedule. Then she'll book you a time with our team.
