What visitors see
A small chat bubble in the corner of your site. A visitor opens it, types a question and Bella replies in seconds, any hour of the day. It works on a phone and on a laptop.
Website chat
A website chat that books while visitors browse.
Plenty of visitors read your treatment pages at 10 PM and want one answer before they book. A form that says "we'll get back to you" loses them. Bella answers while they are still on the page.
Call 1-844-792-3552 and interview her like you would a front desk hire.
10:12 PM
Glow Aesthetics
Website chat
Hi, I'm Bella from Glow Aesthetics. Questions about treatments, or want to book?
is hydrafacial good for sensitive skin?
Mia, our esthetician, will go over your skin at the start of the visit and tailor it. Want me to find you a time?
yes, this weekend if possible
Saturday at 11:00 AM or 2:30 PM?
In short
Website chat puts Bella on your clinic's website as a chat window. Visitors ask about treatments, hours or policies and get an answer from your menu, then book an appointment without leaving the page. It's the same Bella, with the same rules, as on your phone and in your texts.
In detail
How it works, part by part.
Same Bella, same rules
Website chat uses the same knowledge as her phone and text work: your menu, providers, hours, parking and policies. She says the same thing on every channel, so a client who chats on Monday and calls on Tuesday hears the same answers.
From question to booking
Most visitors who chat are already close to booking. Bella answers the question, offers real openings, takes a name and mobile number and books the time. The confirmation goes out by text.
Putting it on your site
We add Bella's chat to your website during setup. If someone else manages your site, we send them exactly what they need, and your pages look the same apart from the chat bubble.
Counted and kept
Web chats are counted with your text conversations in the owner portal, and each one is kept in chat history. You can read what a visitor asked and what Bella answered.
Real situations
Three chats, as Bella handles them
10:12 PM, comparing treatments what's the difference between microneedling and a hydrafacial?Short version: a HydraFacial is a gentle cleanse and hydration, microneedling is for texture and firmness. Dr. Patel can help you choose in a consult. Want a time?
1:30 PM, a quick practical question is there parking?Yes, free parking behind the building. Do you want to book a visit?
7:05 AM, a clinical question can I get laser if I'm on accutane?That's one for our laser team, and I don't want to guess. I can book a consult or have someone call you. Which do you prefer?
Example conversations. Names are made up.
Step by step
How a visitor becomes a booking
- A visitor opens the chat
From any page of your site.
- She asks a question
About a treatment, hours or policy.
- Bella answers from your menu
In seconds, at any hour.
- She offers open times
And takes a name and mobile number.
- It's booked and confirmed
A text follows.
Bella handles
- Questions about treatments, hours and parking
- Booking and rescheduling
- Visitors at night and on weekends
- Sending the booking details by text
Bella hands to your team
- Clinical and medical questions
- Complaints and sensitive situations
- Anything outside your rules
- Always with a callback promise
!
What it doesn't do
Bella doesn't take payments in chat, doesn't give medical advice and doesn't replace your treatment pages. She answers the questions those pages leave open.
Questions about website chat
Can I put an AI chat on my med spa website?
Yes. Bella appears as a chat window on your site, answers visitors from your menu and books appointments. We set it up with you.
Do I need a new website?
No. Bella's chat is added to the site you have. If someone else manages it, we send them exactly what they need.
Does the chat give medical advice?
No. Clinical questions are passed to your team with a callback, and Bella can book a consult.
Where do I read the chats?
In the chat history of your owner portal, next to your text conversations.
Does this work with my booking software?
Bella works alongside most booking systems. We confirm yours on a call before setup, so you know how appointments will land in your calendar.
Don't take our word for it. Interview Bella for the job.
Call and interview her the way you'd interview a front desk hire. Ask how she handles an after-hours caller, a price question or a reschedule. Then she'll book you a time with our team.