Calls, 24/7

A med spa answering service that books the appointment.

A treatment room is a poor place to answer a phone. Bella picks up every call to your clinic, answers what the caller asked and puts the appointment on your calendar before the caller hangs up.

Interview Bella Get Booked

Call 1-844-792-3552 and interview her like you would a front desk hire.

What your portal shows after Bella takes a call. Example call, made-up caller.

In short

Bella is an AI receptionist that answers your clinic's phone around the clock. She greets the caller by your clinic's name, answers questions about treatments, hours and policies, books, reschedules or cancels in your calendar and sends a confirmation by text. Anything clinical goes to your team with a callback promise.

In detail

How it works, part by part.

What she does on the call

Callers get a conversation, not a menu of phone options.

Greets the caller by your clinic's name and introduces herself as Bella. If anyone asks, she says she is an AI receptionist.
Answers from your menu: treatments, hours, parking, policies and the questions your front desk hears every day.
Books the right provider for the right length of time, consults and follow-ups included.
Reschedules and cancels, using the policy you wrote.
Sends a confirmation by text so the caller has the time in writing.

Everyone gets answered at once

A traditional answering service takes a message. A front desk can only hold one line at a time. Bella takes as many calls at the same moment as come in, so the Saturday morning rush and the 9 PM caller get the same answer, with no busy signal and no hold music.

Trained on your clinic before she picks up

Before Bella goes live we build her from your actual service menu, providers, hours and cancellation policy. We also walk through the questions your front desk hears most. When something changes, a new treatment or a new policy, tell us and she is updated the same day.

Clinical questions never get a guess

Bella never gives medical advice. A question about a medication, a pregnancy or a reaction goes to your provider, and the caller is told someone will call back. If the caller wants a consult, Bella books it.

Real situations

Three calls, as Bella handles them

9:47 PM, new caller Hi, I'm thinking about lip filler. Do you do consultations?We do. Dr. Patel runs them. I have Thursday at 4:30 PM or Friday at 11:00 AM. Which works better?Thursday.Booked. I'm texting you the details and a short intake form now.

12:15 PM, a regular I need to move my Friday HydraFacial. Is Monday open?Monday at 1:00 PM is open with Mia. Want me to move you there?Yes please.Done. You're on Monday at 1:00 PM.

2:20 PM, a clinical question Is it safe to get Botox while I'm pregnant?That's one for Dr. Patel, and I don't want to guess. I'll ask her to call you back today. What's the best number?

Example conversations. Names are made up.

Step by step

What happens when the phone rings

The call comes in
To the number your clients already have.
Bella answers
In seconds, in your clinic's name.
She finds out what the caller needs
A question, a booking, a change.
She books or answers
Straight into your calendar, or from your menu.
A text confirms it
The caller has the time in writing.
You see it in your portal
Outcome, summary, recording and transcript.

Bella handles

Booking, rescheduling and cancellations
Treatments, hours, parking and policies
New client questions and consult booking
Calls at night, on weekends and on holidays

Bella hands to your team

Clinical and medical questions
Complaints and sensitive situations
Anything outside the rules you gave her
Always with a callback promise

What it doesn't do

Bella never gives medical advice and never takes card details or deposits by phone. If your clinic asks for a deposit, she explains your policy and your usual process handles the payment.

In your owner portal Every call, recorded and summarized Each call lands in your owner portal with its outcome, a written summary, the recording and the full transcript, in a list you can search and filter. See call recordings and transcripts

Questions about calls, 24/7

What is a med spa answering service?

It is a service that answers your clinic's calls when your team can't. A traditional one takes a message. Bella answers the question and books the appointment during the call, so the caller doesn't have to wait for a callback.

Will callers know they're talking to AI?

Bella introduces herself by name and says she is an AI receptionist if anyone asks. Most callers simply get what they called for: an answer and a time.

What if two people call at the same time?

Both get answered. Bella takes as many calls at once as come in, so nobody hears a busy signal or hold music.

How long until she answers my phone?

Within days of setup. We build her from your menu and policies first, and test her with you before your calls reach her. Confirmation texts start once the phone carriers approve your number, usually one to two weeks.

Does this work with my booking software?

Bella works alongside most booking systems. We confirm yours on a call before setup, so you know how appointments will land in your calendar.

Can she take a deposit over the phone?

No. Bella doesn't take card details by phone. If you require a deposit, she explains your policy and your usual process handles the payment.

Is client information protected?

HIPAA and PIPEDA compliant. Documentation available on request.

Keep going

Missed-call text back A text within seconds when a call is missed. Two-way texting The same Bella, by text, from your number. AI receptionist for med spas How Bella fits a med spa front desk.

Don't take our word for it. Interview Bella for the job.

Call and interview her the way you'd interview a front desk hire. Ask how she handles an after-hours caller, a price question or a reschedule. Then she'll book you a time with our team.

BellaTaking calls now, 24/7

Interview Bella

Call 1-844-792-3552, any time.