Hello Bella ("we", "us", "our") provides an AI receptionist service for beauty businesses. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. By using our website, voice services, or client portal, you agree to this policy.
1. Information We Collect
- Contact details: name, phone number, email address.
- Salon information: business name, address, hours, services, staff and pricing you provide for setup.
- Call data: phone numbers, call metadata, transcripts, and call recordings of conversations with Bella.
- Booking & client data: appointments, client names and contact details processed to fulfill bookings.
- Account data: login credentials, portal preferences, billing details processed by our payment provider.
- Technical data: IP address, browser, device information and usage analytics.
2. How We Use Your Information
- To answer calls, book appointments and respond to clients.
- To improve Bella's accuracy, voice quality and reliability.
- To provide your portal dashboard, reports and notifications.
- To process payments and manage your subscription.
- To communicate service updates, security alerts and support.
- To comply with legal obligations.
3. Call Recordings & Consent
Calls handled by Bella may be recorded and transcribed for booking accuracy, quality assurance and dispute resolution. Where required by law, callers are notified at the start of the call. Salon owners are responsible for ensuring their use of Bella complies with applicable call-recording laws in their jurisdiction.
4. How We Share Information
We do not sell your personal information. We share data only with trusted service providers needed to operate Bella, including:
- Cloud hosting and database providers.
- Voice AI and telephony providers powering Bella's calls.
- Payment processors for billing.
- Email and notification delivery services.
- Authorities when required by law.
5. Data Retention
We retain account data while your account is active. Call recordings and transcripts are retained for the period needed to provide the service and meet legal obligations, and then deleted or anonymized. You may request earlier deletion at any time.
6. Data Security
We use industry-standard safeguards including encryption in transit, access controls and audit logging. No method of transmission or storage is 100% secure, but we work continuously to protect your information.
7. Your Rights
Depending on where you live, you may have the right to access, correct, delete, or export your personal data, and to object to or restrict certain processing. To exercise these rights, email us at privacy@hellobella.io.
8. Cookies & Analytics
We use cookies and similar technologies to keep you logged in, remember preferences and measure how the site is used. You can control cookies through your browser settings.
9. Children's Privacy
Hello Bella is intended for business use. We do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this policy from time to time. Material changes will be communicated via the website or email. Continued use of the service after changes means you accept the updated policy.
11. Contact Us
Questions or requests about this policy?
Email: privacy@hellobella.io
Web: hellobella.io