Your number, your thread
Clients text the number they already have for your clinic, and replies come from that same number. There is no app to download and no new number to learn. Every thread is kept in your owner portal's chat history.
Two-way texting
Two-way texting from your own number.
Clients text your clinic the way they text anyone else, at lunch, on the train, after the kids are asleep. Bella answers in seconds, from your number, and books the time.
Call 1-844-792-3552 and interview her like you would a front desk hire.
12:34 PM
Glow Aesthetics
Text message
hi! do you have anything for botox this week? lunch break only
Hi! Thursday at 12:15 PM or Friday at 1:00 PM both fit a lunch break. Which one?
friday
Booked. Friday at 1:00 PM with Dr. Patel. I'll text you a reminder the day before.
In short
Two-way texting lets clients text your clinic's number and get a real reply. Bella answers questions from your menu, books, reschedules and cancels in your calendar, and keeps the whole thread in your owner portal. Anything clinical goes to your team with a callback promise.
In detail
How it works, part by part.
What Bella can do over text
She works from the same menu and rules as on the phone.
- Answers questions about treatments, hours and policies.
- Books, reschedules and cancels, with the right provider and the right length.
- Sends your intake form after a new client books.
- Confirms the appointment in the same thread.
- Follows up when a question needs a second message.
Short, warm and in your voice
Texts are short and friendly, written to sound like your front desk and never like a form letter. We tune her wording during setup, and when you want it changed you tell us and it's updated.
Boundaries that stay on
Bella keeps texts about the appointment. She doesn't give medical advice, doesn't discuss clinical details and passes those questions to a provider. Anyone who replies STOP is not texted again.
Switching it on
Texting switches on once the phone carriers approve your clinic's number, usually one to two weeks after setup. Voice answering goes live first, within days.
What it looks like in practice
In one esthetics studio, Bella answered 277 after-hours texts and made 125 bookings by text alone (Hello Bella client data, 2026). Your numbers depend on your clinic, and your portal counts them from the day you go live.
Real situations
Three texts, as Bella handles them
Tuesday, 12:34 PM do you have anything for botox this week? lunch break onlyThursday at 12:15 PM or Friday at 1:00 PM both fit a lunch break. Which one?
Sunday, 9:05 PM, moving an appointment can I move friday to monday?Of course. Monday at 1:00 PM with Mia is open. Want me to move you?yes pleaseDone. You're booked for Monday at 1:00 PM.
Wednesday, 4:10 PM, a prep question any prep before my facial tomorrow?Come with a clean face, and no makeup if you can. Mia will go over everything when you arrive.
Example conversations. Names are made up.
Step by step
How a text becomes a booking
- The client texts your number
The one she already has.
- Bella answers in seconds
From your number, in your clinic's voice.
- She offers real openings
From your calendar, for the right provider.
- The client picks a time
With a short reply.
- It's booked and confirmed
In the same thread.
Bella handles
- Booking, rescheduling and cancellations
- Treatment, price and policy questions
- Prep and aftercare notes you've approved
- Texts at any hour, including holidays
Bella hands to your team
- Clinical and medical questions
- Complaints and sensitive situations
- Anything outside your rules
- Always with a callback promise
!
What it doesn't do
Bella keeps texts to scheduling and the answers you've approved. She never gives medical advice and never takes card details by text. Marketing texts to past clients follow separate consent rules, covered under reactivation.
Questions about two-way texting
Can clients text my med spa?
Yes. They text your clinic's number and Bella replies from the same number, in seconds, at any hour.
Is it a new number, or my own?
Your own. Clients keep using the number they already have, and the replies come from it.
Can I read what Bella said to my clients?
Yes. Every thread is kept in the chat history of your owner portal, word for word.
Does Bella text clients who haven't texted me first?
For reminders and win-back campaigns, yes, with a clear opt-out and consent rules in mind. Those are separate features, described on the reminders and reactivation pages.
What if a client asks a medical question by text?
Bella doesn't answer it. She says a provider will follow up, passes the question to your team and promises a callback.
When does texting start?
Texting switches on once the phone carriers approve your clinic's number, usually one to two weeks after setup. Voice answering goes live first, within days.
Does this work with my booking software?
Bella works alongside most booking systems. We confirm yours on a call before setup, so you know how appointments will land in your calendar.
Don't take our word for it. Interview Bella for the job.
Call and interview her the way you'd interview a front desk hire. Ask how she handles an after-hours caller, a price question or a reschedule. Then she'll book you a time with our team.