Clients text at 9 PM and book before breakfast. Chat history keeps every one of those threads, so you can read exactly what was asked and what Bella answered.
Dana W.can I move friday to monday?Booked
Elle T.how much is a hydrafacialInfo onlyChat history is the part of the portal that keeps every text thread and website chat Bella handled, in full. Call history sits in the tab next to it, so one screen holds every conversation a client had with your clinic.
The screen has two tabs, each with a running count.
The Texts row on the dashboard counts what happened in the period you are viewing.
Three habits make this screen pay for itself. Read a thread before you call the client back. Check how a price question was answered. And notice which questions come up every week, because each one is a line missing from your website or your menu.
It is the second item in the portal menu.
Newest threads are at the top.
Every message, in order, with what Bella replied.
The same client's calls are one tab away.
Chat history covers text messages and website chat. Bella never gives medical advice by text: clinical questions go to your team.
Yes. Every thread is kept in full, with each message from the client and each reply from Bella.
Yes. After-hours texts are counted on their own, using the business hours you set, so you can see how much comes in when the desk is closed.
Reminders and campaign messages are counted on the dashboard as Reminder texts, separate from the conversations clients started.
Yes. The owner portal comes with every Bella build. Bella works alongside most booking systems, and the portal reports everything she handled either way.
Book a meeting and we'll open this screen with your menu and your team as the example.
