Loyalty and client care that bring clients back.
Bella keeps a record of every client, knows who's due, lapsing or gone quiet, and reaches out at the right moment for their treatment. And Bella Rewards, a loyalty program that lives in your clients' texts, is coming soon.
Jess
Maria
Ana
Tara
Sofia
Kim
Lena
RosaYour regulars are your business.
A new client is one visit. A regular is years of them. The clients who come back every few months already trust you, book without shopping around and send their friends. Keeping them is the steadiest growth a clinic has.
One-time clientCame once, never rebookedBotox regularA typical 3 to 4 month rhythmFacial regularEvery 4 to 6 weeksTypical rebooking rhythms. Your clinic's own schedule may differ.
One client. Four visits. Bella keeps the rhythm.
Regulars don't stop coming because they're unhappy. Life gets busy and the date slips by. Bella checks in a little before each treatment is due, when it's easiest to say yes.
- Winter JanuaryVisit 1 of 4
Botox with her provider. Bella notes when she'll be due.
✓ Visit · Fri 1:00 PM - Spring AprilVisit 2 of 4
BellaHi Maria! Due for your Botox soon. Save you a spot?
yes!! perfect
✓ Rebooked · Fri Apr 24 - Summer JulyVisit 3 of 4
BellaHi Maria! Due for your Botox soon. Save you a spot?
yes!! perfect
✓ Rebooked · Fri Jul 24 - Fall OctoberVisit 4 of 4
BellaHi Maria! Due for your Botox soon. Save you a spot?
yes!! perfect
✓ Rebooked · Fri Oct 23
Example rhythm for Botox, about every 3 to 4 months. Your clinic sets its own windows, and every text includes a clear opt-out.
A loyalty program that lives in your clients' texts.
Your regulars already prove their loyalty every time they come in. Bella Rewards gives that a memory: a stamp for every paid visit, and a treat when the card is full. It's designed and on the way. It isn't live for any clinic yet.
Your treat at 8: a free LED add-on
Mockup of a feature that is not live yet. Names are made up.
First stamp free
Clients join with a stamp already on the card, so it never starts at zero.
A treat, never a discount
The reward is an add-on or upgrade you choose. Your prices stay your prices.
No app, no plastic card
The card lives in their texts from your clinic's number, with a web card they can open anytime.
Stamps come from paid visits only, never from reviews. More about Bella Rewards
Every client, remembered. Every visit, on record.
Bella keeps one clean record for each client and sorts your whole list by who needs attention, so your team always knows who to call and nobody slips through. It works alongside most booking systems.
- Last visit
- Jun 6 · Botox
- Next due
- Early October
- Provider
- Dr. Patel
- Prefers
- Texts, Fridays
Note: Likes a natural look. Asked about lip filler at last visit.
What Bella keeps for every client
Every client who rebooks after Bella reaches out is counted as recovered revenue in your owner dashboard.
Example pipeline. Names and counts are made up.
Past clients back, and regulars right on time.
Every new clinic starts with a reactivation campaign across its client list in month one. After that, Bella nudges each client when their treatment is due.
- Personal, not a blast. Each message uses the client's name, last treatment and provider.
- Timed to the treatment. Injectables around every 3 to 4 months, facials every 4 to 6 weeks, series sessions on schedule. Your clinic sets its own windows.
- Easy to stop. Every text includes a clear opt-out.
Questions about loyalty and client management
Is the loyalty program live?
Not yet. Bella Rewards is designed and coming soon, and no clinic is running it today. The client CRM, reactivation campaigns and rebooking reminders are live now.
How will Bella Rewards work?
Every paid visit earns a stamp, and clients join with their first stamp already on the card. When the card is full they get a treat you choose, like a free add-on or an upgrade, never a discount. There's no app and no plastic card: it lives in their texts from your clinic's number.
Can clients earn a stamp for leaving a review?
No, never. Stamps come from paid visits only. Review requests go to every client who came in, and nobody is offered anything for a review.
What does the client CRM keep track of?
Each client's visit history, treatments, provider, notes, last visit, next due date and tags, plus where they sit in your retention pipeline: recently visited, due, lapsing, win-back, contacted or rebooked.
Do I have to change my booking system?
No. Bella works alongside most booking systems. On a call we'll walk through how your client history comes into Bella.
How does Bella know who's overdue?
She looks at each client's last visit and the treatment they had. A Botox client is due sooner than a laser series client, and Bella times each message to that rhythm.
Will my clients feel spammed?
No. Messages are spaced out and written in your clinic's voice, every text has a clear way to opt out, and anyone who opts out never hears from Bella again.
Your next bookings are already in your client list.
Book a meeting and we'll show you how Bella brings them back.