AI receptionist for med spas
An AI receptionist for med spas, and the growth system behind it.
Bella answers every call, text and Instagram DM, day or night, and books the consult with the right provider. Then she keeps going: she works your Google listing and reviews, and brings injectables and laser patients back right when they're due.
Interview her for the job: 1-844-792-3552
9:47 PMBella's on. You're off.
- Call · 9:47 PMBotox consult bookedThu 4:30 PM with Dr. Patel
- Instagram DM · 10:12 PMFiller question answeredConsult offered, she took Saturday
- Text · 7:05 AMMorpheus8 session 2 bookedSeries on schedule
- Review · 1:40 PMReview request sentSarah, 3 hours after her HydraFacial
- Provider · 2:15 PMClinical question handed offDr. Patel calls back today
- Call · 5:55 PMReschedule handledLaser hair removal moved to Friday
More than an answering service
Most answering services take a message. Bella books the patient.
If you've looked at a med spa answering service, you know the usual model: someone takes a message and your team calls back tomorrow. Bella was built for clinics that sell consults, treatment series and injectables that come back every few months. She books, she follows up, and she shows you what it earned.
9:47 PM · A new patient calls about Botox
A typical answering serviceWaiting 13h 13m
Ringing… ringing… ringing…
OperatorGlow Aesthetics after hours, can I take a message?
PatientUm, sure. I wanted to ask about Botox…
Message taken. Team calls back in the morning.
Waiting for a call back Next day, 11:00 AM
Still no appointment
Bella0:58
Answered in 1 ring
PatientHi, how does Botox work at your clinic?
BellaWe start with a free consult with your injector. Thursday at 4:30 PM is open. Want it?
PatientYes please!
Intake form texted · reminder set
✓ Consult booked · Thu 4:30 PM
A typical answering service Bella
Calls at night and on weekends Message taken, callback tomorrow Answered and booked
Texts and Instagram DMs Usually not covered Answered and booked
New patient intake Not their job Form texted right after booking
Google reviews Not their job Asked after every visit
Patients who drift Not their job Brought back on each treatment's rhythm
Proof it's working A call log Revenue captured, in your dashboard
Consults and new patients
New patients get answers. Clinical questions get your provider.
A first-time caller asking about lip filler wants three things: a straight answer, a consult time and to feel safe. Bella gives them the first two on the spot and makes sure the third comes from a clinician.
- 1Questions answeredTreatments, how pricing works, prep, parking and your policies, in your clinic's words.
- 2Consult bookedWith the provider who does that treatment, for the right length of time.
- 3Intake form textedSent right after booking, so medical history is in before the patient arrives.
- ?Clinical question? It goes to your provider.Flagged for your team with a callback promise. Bella offers to hold a consult so the patient keeps their spot.
0
pieces of medical advice from Bella. Ever.
She's a receptionist, not a clinician, and she's trained to know the difference. HIPAA and PIPEDA compliant. Documentation available on request.
Always goes to your provider
- Candidacy and contraindications
- Medications, pregnancy and health conditions
- Units, syringes and treatment plans
- Reactions, side effects and results concerns
Bella handles
- Booking, rescheduling and cancellations
- How your pricing works, as you've written it
- Prep and aftercare notes you've approved
- Intake forms and appointment reminders
9:52 PM
Glow Aesthetics
Text message
Tuesday 9:52 PM
hi, is botox ok if I'm on blood thinners? and how soon can I get in?
Good question, and one for your provider. I've passed it to Dr. Patel's team and they'll call you tomorrow morning. Want me to hold a consult so you don't lose a spot?
yes please, anything thursday?
Thursday at 4:30 PM with Dr. Patel is open. Shall I take it?
yes!
You're booked. Your new patient intake form is on its way by text.
Your receptionist, 24/7
Interview Bella for your front desk.
Call and interview her like any front desk hire. Ask how she'd answer a Botox question at 10 PM, book a Saturday consult, or handle a clinical question she shouldn't answer. The same Bella answers your phone, your texts, your Instagram DMs and your website chat.
- Every call answered in seconds, in a warm, natural voice, even when three come in at once.
- Missed call text back if a call ever slips, with booking right in the thread.
- Confirmations and reminders when Bella runs your book, to cut no-shows.
- Complaints and sensitive calls go straight to your team, with a callback promise.
Interview Bella
The Interview Bella line1-844-792-3552
Injectables rebook cycles
Botox wears off. Loyalty shouldn't.
Neuromodulators like Botox usually last around three to four months. If nobody reaches out when it starts to fade, your patient books with whichever injector answers first. Bella texts at the right moment, in your clinic's voice, with their usual injector's openings. Filler follows the timeline your injector sets.
Maria · Botox with Dr. PatelExample
- Day 0TreatmentVisit done. Bella asks for a review a few hours later.
- Around 3 monthsDueA friendly text with Dr. Patel's openings.
- Around 4 monthsLapsingA personal check-in before she drifts to another injector.
- Same weekRebookedCounted as recovered revenue in your dashboard.
Due for Botox this week14reminders sent by Bella
Lapsing injectables patients9personal check-ins queued
Rebooked this month11with their usual injector
Mockup with example figures, not a real clinic. Typical rebooking windows; your clinic sets its own.
Treatment seriesExample
A
AnaLaser hair removal
J
JessMicroneedling series
T
TaraIPL photofacial
Laser and treatment series
Session three shouldn't be the one they forget.
Laser hair removal, microneedling, IPL and body contouring only work when every session lands on schedule. When a patient skips one, results slip and the rest of the package sits unused. Bella keeps each series moving.
- Each session timed to the interval your provider sets for that treatment.
- A reminder when the next one is due, with open times on the right device.
- A personal check-in if a patient goes quiet halfway through.
Multi-provider calendars
The right injector, the right room, the right length.
A med spa calendar is a puzzle: who's certified for what, which room has the laser, how long a filler consult runs. Bella learns your rules before she books a single patient.
ThursdayExample
Dr. PatelInjector Botox 9:00 · Maria L.
Open
Filler 10:30 · Tara B.
New, booked by Bella Lip filler consult 11:30 · New patient
Open
Botox 1:00 · Lena K.
Nurse KimRN injector Open
Botox 9:30 · Rosa D.
Sculptra 10:30 · Eva W.
Open
Filler 12:30 · Jess M.
Botox 1:30 · Priya S.
LenaEsthetician HydraFacial 9:00 · Jess M.
Chemical peel 10:00 · Ana P.
Open
Dermaplaning 11:30 · Kim R.
HydraFacial 12:30 · Maria S.
Open
Laser roomDevice
Laser hair 9:00 · Sofia L.
Open
IPL 10:30 · Nina T.
Open
Laser hair 12:30 · Tara B.
Open
Mockup. Names are made up.
Providers
Only the right people for each treatment
Injectables go to your injectors, facials to your estheticians. Patients who ask for their usual provider get that provider's openings first.
Rooms and devices
Time, room and device, together
Every treatment is booked for its real length, in a room with the right device free, so two laser patients never land in the same slot.
Google for med spas
Show up when someone nearby searches "Botox near me."
Most new patients choose from the three med spas Google shows on the map, then read the reviews. Bella works on both, every week, for the treatments you most want to be known for.
- Your Google listing kept sharp: treatments, photos, hours and weekly posts.
- Every patient asked for a review a few hours after their visit, from your number. Nobody is offered anything in return.
- Your details consistent across 60+ directories, with a ranking map every month for up to 10 searches you choose.
- Found in AI answers too, tracked across ChatGPT, Gemini, Perplexity and Claude.
In one esthetics studio, Google reviews went from 2 to over 100, rated 5.0 throughout (Hello Bella client data, 2026).
Search botox near me
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Rank 1 to 3 Rank 4 to 10 Rank 11 and up
Good to know
The details med spa owners ask about first.
HIPAA and PIPEDA compliant. Documentation available on request.
Built for clinics that handle patient information, in the US and Canada.
Keep your booking system
Bella works alongside most booking systems. We confirm yours on a call.
Live in days
Voice is live within days. Texting follows once carriers approve, usually one to two weeks.
No card details by phone
Bella never takes payments or deposits. Your usual process handles them.
One owner dashboard
Every call, text and transcript, reviews gained, patients rebooked and revenue captured.
See the dashboard FAQ
Questions med spa owners ask.
Want to hear the answers from Bella herself? Call her.
What does an AI receptionist for a med spa actually do?
Bella answers every call, text, Instagram DM and website chat for your med spa, 24/7. She answers questions about treatments, hours and policies, books consults and treatments with the right provider, texts new patients their intake form, and hands clinical questions to your team with a callback promise.
How is Bella different from a med spa answering service?
A typical answering service takes a message and passes it on. Bella books the appointment on the call or text, then keeps working: she asks every patient for a Google review after their visit, and brings injectables and laser patients back when they're due. You see all of it in one owner dashboard.
Does Bella give medical advice?
Never. Questions about candidacy, medications, dosing, side effects or results always go to your provider. Bella tells the patient a provider will call them back, flags it for your team, and offers to hold a consult so they don't lose a spot.
Is Bella HIPAA compliant?
HIPAA and PIPEDA compliant. Documentation available on request.
Can patients book with a specific injector?
Yes. Bella knows which provider does which treatment, how long each one takes and which room or device it needs. Patients who ask for their usual injector get that injector's openings.
Do I have to switch booking software?
No. Bella works alongside most booking systems. We confirm yours on a call before anything is set up.
Can Bella take deposits or card details?
No. Bella doesn't take payments or deposits by phone. If your med spa requires a deposit, she explains your policy and your usual process collects it.
How fast can Bella start?
Bella answers your phone within days. Texting switches on once the phone carriers approve your number, usually one to two weeks.
Will you get us to number one for "Botox near me"?
Nobody honest can promise a position. We work your Google listing every week, grow your reviews after every visit, and show you where you rank each month as it moves.
What does it cost?
One monthly plan, sized to your clinic. Book a meeting and we'll give you your number.
See the whole Bella system on your med spa.
Book a meeting. We'll walk through getting found, getting booked and getting booked again, using your own clinic, menu and providers as the example.