Most clinics guess at how many calls they get and how many turn into appointments. Bella answers every one, so the numbers are simply there.
Analytics turns the calls Bella answers into the front desk KPIs a med spa owner watches: how many calls came in, what share became bookings, how long they ran, which hours are busiest and how each call ended.
Charts fill in once Bella starts taking calls. There is nothing to configure.
A KPI is only useful if it changes a decision.
The date range at the top of the portal applies to every screen: 30, 60 or 90 days, all time, or your own dates. Dashboard numbers also show the change against the period before, so a good month looks like one.
Choose the last 30 days, or set your own dates.
How many calls, and what share became bookings.
Compare them with when your desk is staffed.
Read a few no-booking transcripts and look for a pattern.
Analytics covers the calls and texts Bella handles. It doesn't report on ad spend, website traffic or the treatments performed in the room.
Call volume, the share of calls that become bookings, after-hours calls, missed-call saves, average call length and peak hours. Together they show how much demand reaches the desk and how much of it is turned into appointments.
It is the share of calls in the period that ended with a booking.
As soon as Bella starts receiving calls. Until then the screen says there are no analytics yet.
Yes. The owner portal comes with every Bella build. Bella works alongside most booking systems, and the portal reports everything she handled either way.
Book a meeting and we'll open this screen with your menu and your team as the example.
