Day before, with confirm
Hi [Name], a reminder from [Clinic]: your [treatment] with [provider] is tomorrow at [time]. Reply C to confirm or R to reschedule.
Text template
Appointment reminder text templates.
Send one reminder the day before that names the treatment, the time and the provider, and ask for a one-letter reply to confirm. A second, shorter text on the morning is plenty.
10:02 AM
Glow Aesthetics
Text message
The day before
Hi Jess, a reminder from Glow Aesthetics: your HydraFacial with Mia is tomorrow at 10:00 AM. Reply C to confirm or R to reschedule.
C
Confirmed. See you tomorrow, Jess!
Copy and adapt
Wording you can use today.
Replace the parts in [brackets] with your own details.
With prep notes
Hi [Name], see you tomorrow at [time] for your [treatment]. A note from [provider]: [your prep instructions]. Reply C to confirm.
Morning of
Good morning [Name]! We're looking forward to seeing you at [time] today. [Parking or arrival note].
New client
Hi [Name], welcome to [Clinic]! Your first visit is [day] at [time]. Please arrive 10 minutes early to finish your form: [link]. Reply C to confirm.
Do
- Name the treatment, the time and the provider.
- Ask for a reply. A confirmed client rarely no-shows.
- Send prep notes in your own words, written by your provider.
Don't
- Don't send three reminders for one visit.
- Don't put health details in a text. Keep it to the booking.
- Don't send from a number clients can't reply to.
Or let Bella do it
How Bella handles this for you.
When Bella runs your book, she sends the confirmation and the day-before reminder from your own number and handles the replies. If you keep your booking software, it keeps sending its own, so nobody is texted twice.
Questions owners ask
When is the best time to send a reminder?
The day before, late morning. It leaves time to fill the slot if she needs to move, and it isn't early enough to be forgotten.
Do reminder texts need an opt-out line?
A reminder about a booking she made is different from marketing, but rules vary by country. Name your clinic in every message and honor any request to stop.
More from the library
Other moments at the front desk.
What to say What to say when a client misses an appointment. Hi [Name], we missed you at [time] today and wanted to make sure you're okay. Would you like me to find you a new time t… Open What to say What to say when a client cancels last minute. Thanks for letting us know, [Name]. Because this is inside our [24] hour window, the cancellation fee of [amount] applie… Open What to say What to say when a client says you are too expensive. Thanks for asking! [Treatment] with us is [how it's priced], and every visit includes [what's included, who does it]. Th… Open
Don't take our word for it. Interview Bella for the job.
Call and interview her the way you'd interview a front desk hire. Ask how she handles an after-hours caller, a price question or a reschedule. Then she'll book you a time with our team.