Price shopper, by text
Thanks for asking! [Treatment] with us is [how it's priced], and every visit includes [what's included, who does it]. The consult is [free / amount]. Want me to book one so you get an exact number?
What to say
What to say when a client says you are too expensive.
Agree that it is an investment, say what is included and who does it, and offer the next step. Do not defend the price and do not drop it.
7:41 PM
Glow Aesthetics
Text message
Hi, how much is lip filler? The place near me is cheaper
Thanks for asking! Ours is priced per syringe, and every visit starts with a consult with Dr. Patel so the plan fits your face. The consult is free. Want me to book one this week?
ok sure, do you have Thursday?
Thursday at 4:30 PM is open. Shall I book it?
Copy and adapt
Wording you can use today.
Replace the parts in [brackets] with your own details.
"That's more than I expected"
I understand, it is an investment. What you're paying for is [provider and experience], [time in the room] and [follow-up]. If it helps, we can start with [smaller first step].
When she asks for a discount
We keep our prices the same for everyone so nobody pays more than the next person. What I can do is [package, series or membership that already exists]. Would you like the details?
Do
- Answer the question she asked before you add anything.
- Say who performs the treatment and what the visit includes.
- Offer a consult or a smaller first step.
Don't
- Don't apologize for your prices.
- Don't talk down the cheaper clinic.
- Don't invent a discount on the spot. It tells her the first price was not real.
Or let Bella do it
How Bella handles this for you.
Bella answers price questions from your own menu, in the words you approved, and offers the consult. She never negotiates and never makes up a discount.
Questions owners ask
Should I post my prices?
Clinics do it both ways. If you do not post them, be ready to explain how pricing works in one sentence, because "come in and we'll tell you" loses the people who were only checking.
What if she still says no?
Thank her and leave the door open. Some of the best regulars booked the second time they asked.
More from the library
Other moments at the front desk.
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Don't take our word for it. Interview Bella for the job.
Call and interview her the way you'd interview a front desk hire. Ask how she handles an after-hours caller, a price question or a reschedule. Then she'll book you a time with our team.