The ask, by text
Hi [Name], thanks for coming in today! If you have a minute, a Google review helps other clients find us: [review link]
What to say
How to ask clients for a Google review.
Ask everyone, after they've left, in one sentence, with the link. The clinics with the most reviews aren't better at asking. They ask every time.
6:02 PM
Glow Aesthetics
Text message
That evening, after she is home
Hi Dana, thanks for coming in today! If you have a minute, a Google review helps other clients find us: g.page/r/glow-review
Of course! Mia was wonderful
Copy and adapt
Wording you can use today.
Replace the parts in [brackets] with your own details.
Reply to a happy review
Thank you, [first name]! We're so glad you came in, and we look forward to seeing you again.
Reply to an unhappy review
Thank you for telling us. This isn't the experience we want anyone to have. Please call us at [number] so we can make it right.
Check the rules where you practice.
Google bans incentives and asking only selected customers. In the US, the FTC's rule on fake and incentivized reviews has applied since October 2024.
Do
- Ask every client who came in, the same way.
- Send it after she has left, from a number she knows.
- Reply to every review without confirming she was a patient or mentioning her treatment.
Don't
- Don't ask in the clinic while she is paying.
- Don't offer anything in return, or ask only the clients you expect to be happy.
- Don't argue with a bad review in public. Take it to the phone.
Or let Bella do it
How Bella handles this for you.
Bella asks every client who came in, a few hours after the visit, from your own number, with one gentle reminder. No-shows are never asked and nobody is offered anything. One studio went from 2 Google reviews to over 100 this way (Hello Bella client data, 2026).
Questions owners ask
When is the best time to ask?
A few hours after the visit. She is home, the result is fresh and she has her phone in her hand.
How should I respond to a negative review?
Briefly, politely and without details. Thank her, say it isn't the experience you want, and invite her to call. Never confirm what she had done.
More from the library
Other moments at the front desk.
Text template Google review request text templates. Hi [Name], thanks for coming in today! If you have a minute, a Google review helps other clients find us: [review link] Open Ideas Med spa event ideas people actually come to. Hi [Name], it's [Clinic]. [Provider] is hosting a small [event] on [date] at [time], [number] seats only. Would you like… Open Ideas Med spa Instagram post ideas for a month of content. Meet [Name], our [role]. [Years] years in, and still happiest doing [treatment]. Ask her anything in the comments. Open
See where you show up.
Tell us your clinic and the service you want to be known for. We'll email you a short video of your Google and AI visibility.