After the visit
Hi [Name], thanks for coming in today! If you have a minute, a Google review helps other clients find us: [review link]
Text template
Google review request text templates.
Ask every client who came in, a few hours after the visit, with one neutral sentence and your review link. Send one reminder a few days later, then stop. Never offer anything in return.
3:12 PM
Glow Aesthetics
Text message
3 hours after the visit
Hi Sarah, thanks for coming in today! If you have a minute, a Google review helps other clients find us: g.page/r/glow-review
Just left one!
Thank you, Sarah. That means a lot to the team.
Copy and adapt
Wording you can use today.
Replace the parts in [brackets] with your own details.
One reminder, a few days later
Hi [Name], no pressure at all. If you'd still like to share how your visit went, here's the link: [review link]. Thank you either way!
Thank you after a review
Thank you for the review, [Name]. It means a lot to the whole team. See you next time!
Do
- Ask everyone who came in, not only the clients you think were happy.
- Send it from the number she already knows.
- Reply to every review, good or bad, without sharing anything about her visit.
Don't
- Don't offer a discount, a gift or loyalty points for a review.
- Don't ask in the clinic while she is paying.
- Don't tell her what to write or which provider to name.
Or let Bella do it
How Bella handles this for you.
Bella asks every client who came in, a few hours after the visit, from your own number, with one gentle reminder. No-shows are never asked and nobody is ever offered anything. One studio went from 2 Google reviews to over 100 this way (Hello Bella client data, 2026).
Questions owners ask
Can I offer a discount for a review?
No. Google bans incentives of any kind, and in the US the FTC's rule on fake and incentivized reviews has applied since October 2024. Ask plainly and give nothing in return.
Can I only ask my happiest clients?
No. Sending the ask only to people you expect to be positive is called review gating, and Google prohibits it. Ask every client the same way.
More from the library
Other moments at the front desk.
Ideas Med spa event ideas people actually come to. Hi [Name], it's [Clinic]. [Provider] is hosting a small [event] on [date] at [time], [number] seats only. Would you like… Open Ideas Med spa Instagram post ideas for a month of content. Meet [Name], our [role]. [Years] years in, and still happiest doing [treatment]. Ask her anything in the comments. Open Ideas Esthetician Instagram captions you can copy. Two times just opened: [day] at [time] and [day] at [time]. Message me to take one. Open
See where you show up.
Tell us your clinic and the service you want to be known for. We'll email you a short video of your Google and AI visibility.