The Front Desk Script Pack
Word-for-word scripts for every phone moment that wins or loses a booking. The 10-second answer that moves a caller toward a booking, missed call text backs for after hours, calm replies for price shoppers, late arrivals and no-shows, and the missed call math worksheet.
Best for: Front desk teams, patient coordinators, managers and solo owners who answer the phone themselves.
Hello Bella
The Front Desk Script Pack
Word-for-word scripts for every phone moment that wins or loses a booking.
Every booking your clinic wins or loses happens in about ten seconds on the phone. Not in your marketing, not on your website. On the call.
These are the exact words for the moments that matter most: the first hello, the price shopper, the missed call at 7 PM, the client who is late again, the one who never showed.
Print the first script and tape it beside the phone. It's the highest paid piece of paper in the building.
6 sections. Built to use between clients.
- The 10-second answer that moves every caller toward a booking
- Missed call text backs that save after-hours inquiries
- Calm, on-brand replies for price shoppers who ask "how much?"
- Scripts for chronic late arrivals and repeat no-shows
- The missed call math worksheet: what an unanswered phone really costs
Contents
- 01 The 10-second answer
- 02 Missed call text backs for after hours
- 03 Calm replies for price shoppers
- 04 Scripts for chronic late arrivals
- 05 Repeat no-shows, handled kindly
- 06 The missed call math worksheet
4 more sections inside
The first ten seconds decide the booking.
You don't need a long script. You need an answer that sounds warm, gets to a time quickly, and never leaves the caller doing the work.
- Say who they reached. The clinic's name and yours, so the caller knows she's in the right place.
- Move toward a time. One question that gets to what she wants, then two specific openings instead of "when works for you?"
- Answer price with value, then a time. Give the honest range, what's included, and an opening. Price shoppers book when the next step is easy.
- Never let a missed call go cold. If the phone rings out, a text back within minutes keeps the booking alive. Run the missed call math
Get the Front Desk Script Pack.
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Don't take our word for it. Interview Bella for the job.
Call and interview her the way you'd interview a front desk hire. Ask how she handles an after-hours caller, a price question or a reschedule. Then she'll book you a time with our team.